Ch 7.

*Structured Processes- Formally defined, standardized processes that involve day to day operations: accept a return, placing an order, purchasing, and so forth.

*Dynamic processes- Flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.

*Workgroup process- Exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

*Workgroup information- Exists to support one or more processes within the workgroup.

*Functional information Systems- Workgroup information systems.

*Functional Application- The program -Component of a functional information system.

*Enterprise processes- Span and organization and support activities in multiple departments.

*Enterprise information systems- Support one or more enterprise processes.

*Inter-enterprise processes- Span two or more interdependent organizations.

*Inter-enterprise information- Support one or more inter-enterprise processes.

*Process efficiency- A measure of the ratio process outputs and inputs.

*Process effectiveness- A measure of how well a process achieves organizational strategy.

*information silo- The condition that exists when data are isolated in separated information systems.

*data integrity- When an organization has inconsistent duplicated data.

*Business process reengineering- The activity of altering existing and designing new information systems.

*Inherent processes- predesigned procedures for using software products, saved organizations from the expanse delays, and risks of business process reengineering.

*Customer relationship management (CRM) system- A suite of applications, a database, and a set of inherent processes for magaging all the interactions with the customer, from lead generation to  customer service.

*Customer life cycle- Marketing customer acquisition, relationship management, and loss/churn.

*Enterprise resource planning (ERP)- A suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

*ERP system- An information system based EPR technology.